TERMS & CONDITIONS

D-O-G Grooming Studio Pet Grooming Terms & Conditions

D-O-G Grooming Studio's priority is the welfare of the pets in our care and to maintain client satisfaction. We aim to give you and your pet the best service we can.

We require all our clients to complete a Client Registration. It is important that the information you provide is correct and complete and you must make us aware of anything we need to know about your pet's behavior. Please advise us of any relevant changes each time you bring your pet in.

By completing a Client Registration you confirm your agreement to these terms and conditions and that we may rely on the information provided.

We will not share your details with other organisations. However, from time to time we will contact you by phone, text, email or post with news, offers and service updates. We may also photograph or video your pet and use these images on our website or Facebook page. Please let us know if you do not wish to receive such information or do not want us to use images of your pet.

---------------------------------------------------------------------------------------------------------

At the time of your pet's appointment please ensure that they are fit and healthy and all vaccinations are up to date. Grooming of sick or elderly pets is entirely at the owner's risk. Grooming may expose underlying skin or health problems that we cannot be held liable for, please contact your Vet for advice.

Pets are not to be fed 2 hours prior to their appointment and please ensure they are adequately toileted.

Pets with extremely matted coats will be charged extra. If we feel that de-matting your pet would cause too much stress and discomfort we may recommend a complete clip down. This will dramatically change your pet's appearance, as their hair will be short and close to the skin.

If your pet becomes ill whilst in our care we may call a Vet and unless it can be clearly shown that D-O-G Grooming Studio are liable, all Vet costs shall be at the owner's expense.

We may refuse to groom a pet that presents a risk of injury to themselves or D-O-G Grooming Studio's staff or other customers.

--------------------------------------------------------------------------------------------------------

Payment must be made on collection of your pet. We accepts cash and major debit & credit cards, we do not accept cheques. Late collection, of more than 30 minutes may be charged at D-O-G Grooming Studio's Daycare price list rate.

We may charge a £20 cancellation fee if you arrive more than 20 minutes late for an appointment, cancel your appointment with less than 24 hours notice or fail to arrive for your appointment.

 

D-O-G Grooming Studio Daycare Terms & Conditions

D-O-G Grooming Studio's priority is the welfare of the pets in our care and to maintain client satisfaction. We aim to give you and your pet the best service we can.

We require all our clients to complete a Client Registration. It is important that the information you provide is correct and complete and you must make us aware of anything we need to know (or any subsequent changes) regarding your pet's health and behavior. In particular; any issues with food or toy possession, running off, constant barking, problems with house training etc.

By completing a Client Registration you confirm your agreement to these terms and conditions and that we may rely on the information provided.

We will not share your details with other organisations. However, from time to time we will contact you by phone, text, email or post with news, offers and service updates. We may also photograph or video your pet and use these images on our website or Facebook page. Please let us know if you do not wish to receive such information or do not want us to use images of your pet.

--------------------------------------------------------------------------------------------------------

All dogs must be microchiped, have up-to-date vaccination, including kennel cough and be wormed and de-flead regularly.

Only dogs considered to be well socialised, who enjoy the company of other dogs and people, are suitable for daycare. Dogs are accepted subject to a 5 day trial period and we operate an ongoing three strikes system. We may refuse daycare for a pet that presents a risk of injury to themselves or D-O-G Grooming Studio's staff or other customers.

All male dogs over the age of 9 months must be neutered. Female dogs who come into season may not be able to attend daycare for the duration of their season (2 - 3 weeks). Puppies are welcome from 8 weeks.

Dogs will be walked on and off the lead and taken to parks, rivers, the beach and woodlands for their walks. In order to gauge the right level of activity for your dog it is important for us to receive feedback from you.

If we collect and drop off your dog we will need keys (alarm codes) to your property and you agree to unaccompanied access by D-O-G Grooming Studio's staff. We usually collect between 08.00-09.30 and drop back between 16.30-18.00.

If your pet becomes ill whilst in our care we may call a Vet and unless it can be clearly shown that D-O-G Grooming Studio are liable, all Vet costs shall be at the owner's expense.

--------------------------------------------------------------------------------------------------------

Payment must be made on the day we collect your pet. We accept cash and major debit & credit cards (Call/visit D-O-G Grooming Studio), we do not accept cheques. If you wish to open a credit account, a £100 deposit is payable against your first month's invoice. All monthly invoices are due within 7 days of the date of the invoice. Late payment may result in your dog being excluded from daycare.

If you are dropping your dog off and fail to arrive we may charge a £20 cancellation fee. Collection is until 17.00, late collections of more than 30 minutes may be charged an additional £10.

Terms & Conditions